A small business customer has been using a Brother MFC-7860DW for some time for printing and scanning. Now one of the users is unable to do scans using the Brother CC4 software. He can print to it just fine. No one else is having a problem.
The error he gets says:
Scanning failed.
Please try to scan the image again, if the error happens again please restart your computer, then try to scan again.
(CC4-205-00000002)
I saw he had 3 instances of the MFC installed so I removed all mappings and uninstalled all Brother software then rebooted. I downloaded a fresh copy of the complete software package from Brother and installed it without error.
The error persists. I downloaded and ran a TwainReset tool and rebooted. Tried scanning again, same error.
I can use the Windows Fax and Scan program just fine. But it doesn't have the options he wants that...
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User unable to scan with MFC-7860DW
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