Clik here to view.
How often do you get printer related Helpdesk tickets?
Sometimes, users can figure out problems on their own. Oftentimes (as most of you know), IT pros are the ones helping with every single technical issue. Tickets galore.Regarding printers... How often...
View ArticleCopier Vendor Shenanigans
We recently changed printer vendors. Right after the WannaCry outbreak. The vendor brought us a bunch of copiers that are only compatible with SMB 1.0. They are older Sharp models that I do not believe...
View ArticleEvent Viewer shows the following:Service Control Manager Error 7011
Having an issue with a really cheesed off user.Every morning the user is having to restart their laptop 3 or 4 times and/or then call myself to fix a printing issue.When attempting to print, the system...
View ArticleCannot Connect Chrome version 59 laptop to Canon Pixma 920
The latest version of Chrome, 59, promised that we could connect via printer IP instead of cloud. We have not had any luck doing so to a Canon Pixma 920. Has anyone successfully done this? If so,...
View ArticleCanon iR-ADV 400 Not Scanning to Multiple E-Mail Recipients
So, having an issue with a Canon iR-ADV 400 that has stopped scanning to multiple recipients.I have verified the SMTP Server, Domain Information and Network information and it is all correct. The user...
View ArticleHP UPD PCL6 61.175.1.18849 not letting me access Printer Properties on 2012r2
OK - I've got an issue with a certain HP driver on my 2012r2 print server. I have three printers defined with the HP Type-3 "HP Universal Printing PCL 6 (v6.0.0) driver, v 61.175.1.18849.One of these...
View ArticleClik here to view.
Heads up for Spiceheads using HP Laserjets
If you have any HP Laser Jet Products that are based on FutureSmart, ie M4555, M601/602/603 M552, etc, (virtually any model that supports firmware upgrades directly from a USB stick) there was a...
View ArticleStar Micronics/Epson Receipt Printers - Ping Timeouts
Hey Spiceworks,I've got kind of a unique issue that I've never seen before at all.This is at a country club and, at the club, there is a separate pool area. We recently put a Ubiquiti AP-LR out there...
View ArticleSMBv2, NTLMv2, Windows Server 2012 r2 and Ricoh scan to folder
Hello Spiceheads!I need some help understanding this issue. A customer of ours recently upgraded their File Server from 2008 r2 to 2012 r2. With the rash of malware out there that takes advantage of...
View ArticleClik here to view.
Monday AM Printer issue...
I suspect this has to do with printer manufacturers dragging their feet on the new M$ print specs that were put out a few years ago in regards to security I believe, however patches went thru yesterday...
View ArticleDoes anyone have any experience with several HP Printers changing language?
We had roughly 10 printers on the network in two different sites change their language from English to something not english.Anyone experience this before?
View ArticleRicoh 9002 service mode code
Does anyone have the service mode code for the Ricoh 9002? We had Ricoh out to change a setting to accommodate a new software program and they did not complete the job.
View ArticleHP 8600 Printer help
I have never had problems before with my HP 8600 printer. The printer is set up and it shows on the printer that it is connected. When I try to print from my computer, it connects but there is a...
View Articlebrother mfc780 dw offline issue?
hi am sumanth in my company we are using brother 780dw model printer,its showing offline actually i installed brother software as a admin in user laptop while installing the software i choose wlan and...
View ArticleOCR document management recommendation?
Can someone recommend some ocr document management software. and which scanner to use? I need something so, i can scan multiple files and it'll ocr it and I can search for it. Also i need one that i...
View ArticlePrinter communication issue
Looking for some suggestions. I have a client who has an HP P57750 Pagewide printer. Their office has a mix of desktop and portables (phones/laptops). One desktop, running Windows 10 Pro has problems...
View ArticleUser can only Print after logging out of eCW and then back in
Hello all,I have a user who when trying to print from our EMR software, eCW, the print job goes through the queue but nothing actually prints. I can see the print job going to the queue on her computer...
View ArticleScanners Admin Functions
Apologies in advance for this somewhat vaguely worded question.I'm working on putting together a help desk troubleshooting guide. One of the items I need on it is a good section on scanners and...
View ArticleHP LaserJet Pro M501dn - Alerts or Notifications
We have a HP LaserJet Pro M501dn printer and want it to either beep each time something prints. If that is not an option, if we can have an email go out each time there is a print job might work...
View ArticleScanning Single Sided on ADF (Canon)
Currently at the moment when you scan using the ADF (Canon ImgRunner) it scans both sides, which means that if the document is one sided when the scan has finished you receive a blank page. Is there a...
View Article