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Toshiba A10 and TRST-Axx Commander communication issue

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Hello

I have a A10 receipt printer which I am trying to upload a logo to using theTRST-Axx Commander utility fromhere .

I put in the PC's com port setting ,when asked, into the software (except that the port has NONE flow control, and this is not an option in the software).

I then goto the Change Settings tab, and click Load Printer to get the software to talk to the printer and get the detail, but the software hangs with a "in progress" screen ( the printer as a constant spooling document called "No Document").

I have to stop/start the printer spooler to get control back, and I then get the message "timeout while sending data block"

I've tried going into the PC's Device manage and changing the com port (1) settings to have Xoff/Xon flow control (to match an option in the software), but I get the same problem.

Can anyone help ?

many thanks


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