Hi all. Thanks in advance for your help.
I currently work as a freelance network field support tech/engineer, working on a wide range of network issues - firewall/router/switch installations & upgrades, cabling, wifi, server/data center work, security camera installs & troubleshooting, etc. I have not been a printer guy, don't have any formal training with them, just lots of experience working with them in network environments, building print servers, etc. This printer has me temporarily stumped.
I have a client (small branch office) with an HP LJ5200n they use to print a high volume of plain paper docs and prescription/shipping labels.
They originally called me to fix the loud grinding noise coming from the printer when it first turned on and whenever they would print any doc. The noise had started out intermittently but became constant...