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Fax issues, YAY!!

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We use a lovely program called VSI-Fax to send automated order acknowledgements. The app is on a Server 2k8 R2 virtual machine and (get this) the 56k fax machine is connected to the VM via pass-thru (seriously). Anyhow, the faxes are now coming out jumbled and are more-or-less illegible. Can any of you old-schoolers tell me if this is indicative of a dying fax machine (please say yes)? I already told the sales staff I'll need a damn time machine if they expect me to replace the fax machine...

Seriously, thanks for the help. 


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