Hey guys, I have sort of a unique situation here. We use SPS Commerce as an EDI. We have had one user who was printing off 4 x 6 labels that were being printed on a SATO lm408e printer. This user recently started transferring some of her duties to another user. Our new user was shown how to print the 4 x 6 labels. When anyone, besides the original user, try to print 4 x 6 labels using SPS Commerce website, the bottom half of the label is missing.
We have duplicated every setting, configuration, margins, drivers, font, etc. that we can think of. We still haven't been able to get anyone else to print a full label. Attached is a picture of what I am talking about. The label on the left is from the original user and the one on the right is when anyone else tries to print. SPS tried everything I had already tried. I am thinking it has...