Hi Guys,
Not too experiencedwith KM copier. Recently, one of the copiers we installed in one of the department's errors outs while trying to do scan to email task.
I have compared the SMTP Email TX setting with another KM copier that does scan to email fine and the settings do look identical. They are installed on the same print server and network.
Users can print fine.
I did tryrestarting the copier but same error.
Have anyone seen this issue before and a possible solution that you may suggest?
Error on the copier while trying to scan to email:
"Scan TX failed. Job is Cancelled"
Attached are the screen shot of current settings:
