Hey all,
So I have been dealing with this issue for the past month and I feel I am close to an answer. We have recently upgraded to Windows 10 and now our users are having issues printing PDF's from Edge and photos with the Windows 10 photo app to our Sharp MX-5111N.
When users print from these apps to the Sharp copier it causes the job to hang and crashes the print spooler which prevents anyone else from printing. IT needs to go into print queue and clear it. This can happen a few times a day which is very annoying to say the least.
In my testing I have found the following:
-If a normal domain user prints, the printer crashes
-If a domain admin prints, such as Administrator then the job goes through.
-If the printer is installed as a local printer, it prints without issue.
So my next step is to figure out andadd whatever print...