Ok, need some help here, please. I loathe faxing personally, but the owners have made this a priority for me, so I've got to jump. Here's what we have:
- PRI phone system ("digital converted" I think) with an ond on-premise Vodavi PBX
- Fax-to-email service provided by our ISP, Birch (they're awful in general)
Our issues are:
- Faxes come in incomplete, 1, 2 or 3 pages just missing. When I say "come in" I mean we are looking at a PDF in an email, not paper (again, fax-to-email)
- Faxes just don't come in at all. Customers have suggested we "replace our fax machine" but we don't actually have one!
So, we all know that a POTS (analog) line is best for a physical fax machine, but that takes weeks to get installed and I can't wait that long. So, here are my questions:
- Since this is an ISP provided service, is our PRI phone line causing the...