I have a user who cannot print to our network printers (pushed out by group policy). When she goes into a program (i.e. MS Word) and either does Ctrl+P or File - Print, the program freezes and we have to force quit the program.
I tried to remove the printers, but access is denied (she is a local admin on the machine). I also added the printer by IP address, still freezes.
What I have done so far.
-Imaged a new machine (user's machine was slightly damaged anyways).
-Went into the registry and removed printers from there.
-Reapplied group policy (gpupdate /force)
-Virus scan (nothing found)
I didn't have a problem when I logged in with my account on her machine, so I'm thinking it's something with her AD account? No one else is having this issue. I don't have access to mess around in group policy. I'm kind of at a loss here.