We have a Bowe Bell + Howe Sidekick 1400U scanner that we cannot clear the counters on.
When we scan, we get a message that the rollers need cleaned, which has been done. It looks like the User Utility (Kodak) should be used to clear the counters, but all the buttons are grayed out, and it doesn't look like it is communicating with the scanner.
The scanner works fine, but the warning is a nuisance.