I have kind of an odd one. I have a handful of users at one site who can't print double sided to a SHARP MX-M550 from Word 2007. Finisher options like stapling don't work either. All other applications (Adobe Reader, Excel, etc) can print double-sided without issue.
Interestingly, all options are selectable - double sided, 1- or 2-staple binding, etc. But none of them take effect. Some users are able to print just fine to this printer, with very similar configurations. Also, the printer notifications when printing from Word all show as "Total Pages: 1"
Environment basics:
- Domain environment
- Printer deployed as a preference item in group policy
- Windows 7 workstations
- Office 2007 32-bit
Troubleshooting:
- Check word advanced settings - Printer: No strange settings
- Delete printer and drivers, and redeploy
- Replace normal.dotm with known good copy
- Test...